FAQ
Kidsy > FAQ
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What is Kidsy?
Kidsy is a smart GPS tracker designed for children, ensuring their safety by providing real-time location tracking.
How does Kidsy work?
It uses GPS technology to track your child’s location and sends updates to the connected app on your smartphone or web browser.
What comes with the Kidsy tracker device?
The Kidsy tracker package includes the device, a USB charger, attachment options, and a quick start guide.
How do I attach the Kidsy tracker to my child?
You can use the provided attachment options like a silicone case, lockable carabiner, or an extendable string to secure it to your child’s belongings.
How do I create a Kidsy account?
Download the Kidsy app from the App Store or Play Store, follow the setup instructions, and create an account to link your device.
How do I recharge the Kidsy device?
Use the provided USB charger to recharge the Kidsy device. It’s compatible with standard power sources.
Can I connect multiple Kidsy devices to one account?
Yes, you can connect multiple Kidsy devices to one account for simultaneous tracking.
What kind of alerts does Kidsy provide?
Kidsy offers alerts for entering or leaving safe zones, low battery, and panic situations, ensuring you’re informed promptly.
How do I receive alerts?
Alerts are received through SMS and in-app notifications on your registered smartphone.
Is there a subscription fee for Kidsy’s services?
Yes, Kidsy may have subscription plans for ongoing service. Check the app or website for details.
Is my child’s information secure with Kidsy?
Yes, Kidsy prioritizes data security. Your child’s information is encrypted and safeguarded.
Who can access my child’s location data?
Only authorized account holders, usually parents or guardians, can access the child’s location data.
What should I do if the Kidsy device isn’t working correctly?
Try restarting the device and ensure it’s charged. If issues persist, contact our support team for assistance.
How can I improve location accuracy?
Ensure the device has a clear line of sight to GPS satellites and is not obstructed by metal or dense structures for better accuracy.
Can I track my child outside my country with Kidsy?
Yes, Kidsy tracking works globally, provided there’s cellular coverage in that area.
Can older adults use Kidsy for tracking?
While designed for kids, Kidsy’s tracking can be useful for elderly family members or individuals needing monitoring and assistance.
Is the Kidsy device waterproof?
Yes, the Kidsy device is designed to withstand water splashes and minor exposure to moisture, making it water-resistant. However, it’s essential to note that prolonged submersion or excessive exposure to water may damage the device. While it can handle everyday situations, we recommend avoiding prolonged exposure to water to ensure optimal performance and longevity of the device.
What should I do if the Kidsy device isn’t working?
Yes, the Kidsy device is designed to withstand water splashes and minor exposure to moisture, making it water-resistant. However, it’s essential to note that prolonged submersion or excessive exposure to water may damage the device. While it can handle everyday situations, we recommend avoiding prolonged exposure to water to ensure optimal performance and longevity of the device.
Why Subscribe to Kidsy Services?
When you purchase a Kidsy GPS tracker, you’re essentially subscribing to our cellular network, facilitating accurate live tracking of your child’s location. This service requires a data plan, similar to cellular phones. Our subscription isn’t limited to live tracking; it encompasses features like the Kidsy mobile app, unlimited SMS alerts, multiple maps (e.g., Google maps), and exceptional after-sale support. This subscription ensures constant safety for your loved ones.
How Does Kidsy Subscription Work?
Your Kidsy device includes a pre-installed SIM card and a complimentary 12-month subscription plan. After this period, choose from various prepaid premium plans that match your needs. Should you not require services for a limited period (up to 2 months, like during summer or winter breaks), you have the flexibility to pause and recharge your subscription whenever tracking is needed.
Global Coverage with Kidsy Tracker
Kidsy GPS tracker arrives with a pre-installed SIM card functional across India and global coverage, featuring 12 months of complimentary subscription. Post this period, select from our prepaid plans offering unlimited data usage.
Need a GPS Tracker?
Prior to selecting your preferred subscription plan, acquire the Kidsy GPS tracking device, available for purchase here.